BTR Operations Manager

Operations Manager - Build to Rent

London £45,000-£58,000 + bonus Private Healthcare, Pension & more

Own the operation. Shape the resident experience.

We're recruiting for a brand-new 200-apartment Build to Rent scheme and are looking for an experienced Operations Manager to take ownership from day one.

This isn't a traditional lettings role. You'll be the go-to person for residents, overseeing the day-to-day operation and helping shape how the scheme runs.

The role

You'll take ownership of:

• Resident experience, queries & complaints
• Building operations, inspections & compliance
• Maintenance, defects & contractors
• Move-ins, move-outs & apartment readiness
• Tenancy, property & compliance documentation
• Supporting lettings and rental activity
• Working with sales, maintenance and wider property teams
• Improving processes, systems and the resident offering

About you

We're looking for someone who gets BTR and understands what great resident service looks like.

You'll ideally have:

• BTR / residential operations experience
• Strong knowledge of the BTR resident journey
• Experience managing contractors, maintenance & defects
• Good understanding of compliance & H&S
• Excellent communication and problem-solving skills
• Strong organisational and admin skills
• A tech-savvy, forward-thinking approach
• The confidence to take ownership and make decisions

Experience within a modern, amenity-led BTR environment would be a big plus.

What's on offer?

• Discretionary bonus
• Private healthcare
• Pension
• Brand-new high spec scheme
• Genuine ownership and autonomy
• Opportunity to shape the operation from the ground up

If you're an experienced BTR operator ready to make a scheme your own, we'd love to hear from you!