1st Line IT Support Technician

1st Line IT Support Technician

Salary: £26,000-£30,000 per year
Location: Saffron Walden
Job Type: Full-time, Hybrid

About Us

Our client is a growing IT managed services business providing IT and infrastructure solutions to a range of customers.

We are looking for an enthusiastic 1st Line IT Support Technician to join the team and provide day-to-day technical support to customers.

Key Responsibilities

• Provide 1st line technical support via telephone, email and ticketing systems.
• Troubleshoot basic hardware, software and Windows issues.
• Support Microsoft 365 and user accounts.
• Assist with basic Active Directory and networking issues.
• Set up and configure laptops, desktops and peripherals.
• Manage and update support tickets.
• Escalate more complex issues to 2nd Line.
• Provide excellent customer service.

About You

We are open to entry-level candidates and those with some previous IT support experience or a foundation in IT.

You should have:

• An interest in developing a career in IT.
• Basic Windows and Microsoft 365 knowledge.
• Good general computer and troubleshooting skills.
• Strong communication and customer service skills.
• A willingness to learn and develop.

A full UK driving licence and access to a car is preferred.

What We Offer

• £26,000-£30,000 salary
• Hybrid working
• Clear progression into 2nd Line support
• Company pension
• Additional annual leave
• Company events
• On-site parking
• Paid overtime opportunities
• Funding towards IT certifications