IT Technician

About the role

This is an operational role, working from within Borough Academy, our newest secondary school. You will be responsible for providing day-to-day IT support at the school, whilst supporting other members of the team, including managing the day-to-day IT operations in the absence of the Senior IT technician.

You will be based at Borough Academy however, you may also be required to provide support across our Hatcham cluster schools when required.

Liaising with

CEO, Directors, Governors, Executive Principal, Senior Leadership Team, Teaching and Support Staff, external agencies and suppliers, students and parents.

Purpose

• To provide a high standard of technical support for IT equipment to all students, staff and stakeholders across the trust.

• To be invested in supporting and advising students and staff with the use of IT in order to aid teaching and learning.

• To install, configure, maintain and administer IT equipment and systems for safe, effective use, ensuring users are able to fully utilise all available equipment and resources.

• To provide knowledge and expertise in regards to IT Equipment and to procure suitable equipment to effectively support the needs and requirements of the trust.

• To be committed to the safeguarding and welfare of children, support teaching and learning and support the overall vision and values of the Trust.

Main Core Duties

• To provide IT expertise and technical support to students, staff and other stakeholders within the trust.

• To maintain and develop the school's IT provision.

• Provide first and second line fault finding, diagnosis and repair to support IT users. Make effective use of the school's IT helpdesk system to respond to support requests, and to maintain records of diagnosis and resolution. Identify where support requests should be escalated internally, or to a third party to achieve resolution.

• Assist with the installation, appropriate configuration and maintenance of IT equipment, infrastructure and software in accordance with relevant regulations, copyright and legal requirements. Change shall be documented and follow a set configuration procedure where available. Work carried out shall comply with health and safety requirements.

• Monitor the school's systems to ensure they are secure and available, and use is in accordance with the respective school's IT acceptable usage policy.

• Maintain an awareness of developments in the IT industry and actively seek to develop and broaden knowledge and skills relevant to the post.

• Ensure stock of consumables and parts are monitored and replenished as necessary

• Coordinate and work with level 4 IT apprentices and provide guidance to Level 3 apprentices.

Staff Development

Our staff are important to us. We know that without great staff, our children will not be as successful. Therefore, Professional Learning is key to our success. As a new employee within the Trust, you will be supported by the Senior Directors of People and Professional Learning, alongside your line manager to reach your full potential.

We are proud to pay the London Living Wage.