1st Line Service Desk Engineer

A growing, independent MSP supporting SMEs across London and the South East are looking for a customer-focused 1 Line Service Desk Engineer to deliver outstanding support, resolve issues at first contact wherever possible, and build the skills to progress into 2 Line. This is office based 4 days a week with the option to WFH on Friday's.What you'll do

• Provide first-line technical support across Microsoft 365, Windows 10/11 and networking.
• Resolve incidents and service requests while delivering excellent customer service.
• Troubleshoot Microsoft 365, PCs, printers, VPNs, Wi-Fi and connectivity issues.
• Monitor and respond to alerts using HaloPSA, NinjaOne and Hudu.
• Escalate complex issues with clear diagnostics and accurate documentation.

What we're looking for

• At least 1 year's commercial IT support experience (MSP experience desirable).
• Good Microsoft 365 administration and Windows troubleshooting skills.
• Understanding of DNS, DHCP, TCP/IP and VPNs.
• Strong communication skills with a genuine customer-first attitude.
• A desire to learn, develop and build a career in IT.

Why join us?

• Independent, technically led MSP with no private equity ownership.
• Modern automation-first tools that let you solve problems, not just log tickets.
• Clear progression into 2nd Line with funded training and certifications.
• Annual bonus, birthday leave, Perkbox, weekly team lunches and quarterly socials.
• Friendly, supportive team and genuine opportunities to grow as they expand.

If you're looking for a 1st Line role where you'll learn quickly, work with modern technologies and have a clear path to the next stage of your career, we'd love to hear from you.