IT infrastructure Analyst (Disaster Recovery)- level 3

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Job title: IT infrastructure Analyst (Disaster Recovery)- level 3

Location: London (2/3 days per week onsite)

Working pattern: Occasional out-of-hours or weekend work for Disaster Recovery and resilience testing.

Contract: 6 months with possible extension

Rate: £550 inside IR35

Why This Role Exists

TRR is currently resource constrained and struggling to meet demand

Testing, reporting, and documentation activities are manual and delayed

Increasing requirements from Operational Resilience, BCM, Cyber, and regulatory

frameworks

Need to improve audit readiness, control evidence, and resilience maturity

TRR supported 17 recovery testing events across EMEA in 2025, increasing to

approximately 19 in 2026, with current resource constraints leading to delays in reporting, remediation tracking, and increased audit exposure.

Role Summary

Technology Resilience & Recovery (TRR) Analyst provides operational support

to the TRR function in coordinating IT recovery testing, maintaining recovery

documentation, and supporting resilience governance activities. The role contributes to

ensuring effective response to IT disruptions and compliance with regulatory expectations.

Knowledge, Skills & Experience

Operations experience - it infrastructure support - understanding in networking and database

Experience in Disaster Recovery and operational resilience

Broad understanding for IT infrastructure - level 3 support.

Experienced creating, reviewing or maintaining runbook and technical document.

Strong documentation and administrative skills.

Good communication skills with the confidence to chase stakeholder for update.

• Supporting Disaster Recovery and Operational Resilience initiatives.
• Reviewing and improving DR procedures and recovery documentation.
• Coordinating resilience testing and disaster recovery exercises.
• Working with infrastructure, application and service teams to validate recovery plans.
• Managing and maintaining operational runbooks and technical documentation.
• Tracking actions and ensuring documentation remains up to date.
• Liaising with stakeholders across multiple technology teams.
• Supporting regulatory and governance requirements relating to Operational Resilience and Disaster Recovery.
• Helping improve resilience processes across critical business services.

Strong organisational and documentation skills

Basic IT infrastructure understanding

Desirable:

Exposure to DR/BC or resilience

Familiarity with COBIT or ISO standards

ServiceNow experience

Key Responsibilities

1. IT Recovery Testing Support

Assist in planning and coordinating IT recovery and scenario-based testing exercises

Support execution of recovery tests (including weekend activities where required)

Track test progress, capture outcomes, and ensure actions are documented

Collect and organise validation evidence following tests

2. Documentation & Runbook Management

Maintain and update IT recovery plans, procedures, and runbooks

Support consolidation of fragmented documentation into standardised formats

Ensure documents are version-controlled and accessible during disruption scenarios

Assist in building a centralised repository of recovery artefacts

3. Reporting & Metrics

Produce post-test and post-incident reports using standard templates

Track remediation actions, risks, and issues raised from tests or incidents

Support development and maintenance of KPIs/KRIs for IT recovery

Assist with trend analysis across incidents and test outcomes

4. Risk & Control Support

Assist in maintaining IT resilience controls and evidencing compliance activities

Support periodic review of TRR-owned controls (e.g. ITSC controls)

Track remediation actions through Problem Management or risk systems

Provide support for audit and regulatory requests

5. Scenario & Methodology Development

Support development of IT recovery test scenarios and scenario catalogue

Assist in documenting testing methodology and processes

Contribute to improving realism and coverage of testing scenarios

6. Stakeholder Coordination

Liaise with IT Infrastructure teams, Application teams, BCM, Operational Resilience, and

Cyber teams

Support coordination of inputs required for testing, reporting, and remediation

Assist in tracking cross-team deliverables and dependencies

Core Competencies

Execution & Delivery

Attention to Detail

Collaboration

Communication

Continuous Improvement

Accountability

Key Performance Indicators

Timely report delivery

Accurate documentation maintenance

Effective remediation tracking

Additional Requirements

Flexibility for out-of-hours testing support

Adherence to governance and regulatory requirements