Perl Programmer / Technical Support Assistant

Job Title?Perl Programmer / Technical Support Assistant

Company Overview

BB Online is an established ICANN-accredited domain registrar, trading in the UK since 1997. The company specialises in international domain name registration, portfolio management, and web hosting services, supporting customers from individuals to global organisations.

Overview

We are seeking a reliable and versatile Perl Programmer who can also provide first-line technical support and handle incoming customer calls. This role combines software development with customer-facing support duties, making it ideal for someone who enjoys both programming and helping users solve practical problems.

Key Responsibilities

Perl Development

• Develop, maintain, and support Perl-based applications and scripts

• Troubleshoot and debug existing systems

• Write clean, maintainable, and well-documented code

• Integrate systems and automate routine processes

• Perform software testing and implementation support

Technical Support

• Answer incoming support calls and emails

• Provide first-line technical assistance to customers and staff

• Diagnose and resolve common software and network issues

General Duties

• Communicate clearly with both technical and non-technical users

• Prioritise workload effectively between development and support tasks

• Work collaboratively with other team members

• Maintain confidentiality and data security standards

Required Skills and Experience

• Experience programming in Perl

• Familiarity with Linux/Unix environments

• Good troubleshooting and problem-solving skills

• Confident telephone manner and customer service skills

• Ability to explain technical concepts in simple language

• Strong organisational skills and attention to detail

• Good written and verbal communication skills

Desirable Skills

• Experience with shell scripting

• Knowledge of web technologies (HTML, CSS, JavaScript)

• Familiarity with Apache or web server administration

• Understanding of networking basics

• Exposure to domain registration technologies (DNS, WHOIS/RDAP, EPP, SSL/TLS, or registrar systems)

Personal Qualities

• Friendly and approachable

• Patient and professional under pressure

• Self-motivated and dependable

• Willingness to learn and adapt

• Able to multitask effectively

Reporting To

IT Manager / Technical Director

Salary dependant upon experience

Ideal Candidate

The ideal candidate will be equally comfortable writing Perl scripts and speaking directly with users to resolve day-to-day technical issues. They should enjoy a varied role that combines programming, support, and customer interaction.