IT Service Desk Analyst

IT Service Desk Analyst

Monday to Friday

4 days a week in office

£30.000 - £35.000 plus benefits

What you will be doing:

• Providing support to staff via multiple communication channels including phone, video, chat, in person and email
• Troubleshooting hardware and software issues
• Keeping inventory accurate and assessing the requirement for IT equipment
• Supporting with other activities such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.

What they are looking for:

• Experience in an IT/Desktop support/Service Desk role
• A good understanding of Microsoft 365, Active Directory, and desktop deployment
• Familiarity with ticketing systems
• Excellent communication & problem solving skills