Relief Credit Control Administrator

Relief Credit Control Administrator

Salary: £12.97 per hour

Shifts: Casual contract; shifts to be agreed Location: Ipswich/ hybrid working

Ref: IP385

Do you have a keen eye for detail and a passion for ensuring data is accurate and processed efficiently?

We are looking for a Credit Control Administrator to join our Repairs team on a casual basis. This role will primarily focus on processing invoices; however, you will also play a key part in ensuring repairs are carried out as requested by both Orwell and its customers. In doing so, you will help maintain excellent service delivery and financial accuracy.

What you'll be doing:

• Ensure invoices from external contractors are processed and paid in line with Orwell's agreed policies and procedures.
• Review completed works orders to confirm financial accuracy and that all work has been completed in accordance with the original request.
• Raise recharge invoice and credit requests with the Finance Team and monitor payments to ensure timely resolution.
• Build and maintain effective working relationships with internal teams, customers, and contractors to confirm repairs are completed to the required standard.
• Verify that contractor's invoice in line with agreed contract rates and investigate and resolve any discrepancies.
• Support the proactive and innovative resolution of issues, helping to maintain high levels of customer service and operational efficiency.

Person specification:

GCSE or equivalent including Maths and English Language

Interview date: 28th May 2026.

Before applying

Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing .

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