National Services Practice and Development Manager

National Services Practice and Development Manager

Location: Hybrid (40% office based)

Hours: Full Time

Type of Contract: Permanent

Salary: £37,163

Reports to: Deputy Head of Operations

ABOUT SUZY LAMPLUGH TRUST:

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy's legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives

Role overview:

As the National Services Practice and Development Manager, you will provide operational leadership for the effective delivery of the National Stalking Helpline and National Advocacy Service. This includes managing a dedicated team of advocates, sessional staff, and volunteers, while ensuring a high standard of service delivery that prioritises victim safety, empowerment and support.

You will play a key role in overseeing data management and reporting, developing and delivering training, and acting as a subject matter expert for internal and external stakeholders. You will also support cross-functional collaboration with commercial and policy teams, contribute to strategic initiatives, and maintain compliance with safeguarding and data protection standards.

What we offer:

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:

• Hybrid Working: With a minimum of 40% office-based work
• Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday
• Pension Contribution: 5% employer contribution
• Health & Wellbeing App: Access to counselling, advice, and discounts
• Occupational Sick Pay increasing with service

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home).

How to Apply:

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered.

Deadline: 22nd October 2026

Interviews to take place 2nd - 6th November in person