Business Transformation Analyst

Business Transformation Analyst

Insurance City of London Hybrid

We are working on behalf of a leading global insurance organisation to appoint a Business Transformation Analyst into their UK Change & Transformation function.

This is a great opportunity for an experienced Business Analyst with a strong insurance background to work on meaningful business change across a range of operational and commercial areas, including Underwriting, Claims and wider Insurance Operations.

The role is particularly suited to someone who enjoys going beyond traditional requirements gathering - someone who can understand a business problem, challenge existing ways of working, identify opportunities for improvement and help drive change through to implementation.

The opportunity

You will work closely with business stakeholders, technology teams and delivery colleagues to:

Analyse end-to-end processes, operating models and customer journeys
Identify inefficiencies, risks and opportunities for improvement
Translate complex business problems into practical solutions and recommendations
Facilitate workshops and engage stakeholders across business and technology
Support transformation initiatives from discovery through to implementation
Use data and analysis to identify trends, root causes and opportunities
Contribute to process redesign, business readiness and operating model change
Identify opportunities for automation, digitalisation and AI-enabled improvements
Support UAT, implementation and benefits realisation

What we're looking for

Essential: experience within the insurance industry
Strong experience delivering business change / transformation, rather than purely technical BA work
Commercial insurance experience across areas such as Underwriting, Claims, Pricing, Operations, Distribution or Delegated Authority
Strong stakeholder management and workshop facilitation skills
Experience with process mapping, requirements analysis and business process improvement
Comfortable using data to support analysis and decision making
Exposure to tools such as Power BI, Tableau, SQL, Miro or similar would be beneficial
A curious, commercially minded approach with the confidence to challenge existing processes and ways of working

The organisation is also investing heavily in modern ways of working, including automation, data and AI, so this would suit a BA who is interested in how emerging technology can be applied to improve insurance processes and business outcomes.

Location: City of London
Working pattern: Hybrid - 2/3 days per week in the office

This is an excellent opportunity for an insurance BA looking to join a well-established global organisation and work on genuine business transformation, rather than simply supporting incremental change.

If you're an insurance Business Analyst considering your next move, or know someone who might be suitable, please apply or send through an up to date CV to