Freight Forwarding Coordinator

YOUR ROLE

We are currently looking for an experienced and motivated Multi Modal Freight Forwarding Coordinator to join our dedicated team at our Ipswich-based operation. This is a great opportunity for someone who thrives in a fast-paced logistics environment and is passionate about delivering excellent service within the import process. If you're organised, detail-oriented, and ready to take the next step in your logistics career, we'd love to hear from you.

WHAT ARE YOU GOING TO DO?

• Act as the main point of contact for clients and overseas offices, planning and arranging international consignments in line with customer requirements while delivering a high level of customer service.
• Take ownership of shipments from start to finish, opening and managing job files across air, sea, and road freight, and ensuring smooth coordination of inbound and outbound movements.
• Arrange shipments, including pre-alerts and shipping documentation, selecting appropriate carriers and organising haulage to ensure timely and efficient delivery.
• Issue customs clearance instructions and complete import declarations, ensuring compliance with UK/EU regulations and internal customs policies.
• Manage invoicing and job costing, ensuring financial accuracy while following up on shipments and resolving any related queries.
• Maintain SOPs, ensure accurate data entry in line with KPIs, and communicate effectively with internal teams and overseas partners to support daily operations.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven experience within a multimodal operation and already be operating within a fast-paced logistics environment. You will demonstrate a strong sense of initiative, ownership, and decision-making ability, with the confidence to manage their workload effectively. You will be a strong team player who can also work independently, with the ability to listen, adapt, and perform well under pressure. Excellent time management, a positive attitude, and a self-motivated, enthusiastic approach are key to success in this role. You will have at least 2 years experience in the industry as well as experience with CDS.