Family Support Worker

About the Role

At Norwood, we believe every family deserves the right support to help them navigate the experiences of raising a neurodivergent child.

As a Family Support Worker, you will work directly with neurodiverse children, young people, parents and carers, helping families feel more confident, supported and connected.

You will provide practical and emotional support through one-to-one family work, peer support groups, parenting programmes and community-based guidance. You will help families navigate challenges, celebrate progress and build the tools and confidence to move forward positively.

This is a strengths-based and relationship-led role within our Children & Family Services team, where collaboration, empathy and impact are central to the work.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.

We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Your Day to Day

You will:

• Hold a caseload of families and provide personalised one-to-one support
• Complete intake assessments and co-produce support plans with families
• Support parents and carers around education, wellbeing, transitions and family life
• Deliver and facilitate parenting programmes, workshops and peer support groups
• Help families understand and access appropriate services and support
• Build positive working relationships with schools, local authorities, the NHS and partner organisations
• Attend multi-agency meetings and contribute to joined-up support planning
• Maintain accurate case records and professional reports
• Support safeguarding and wellbeing at all times

Some evening and weekend work may be required to support programmes, workshops and family sessions.

Qualifications, Training & Experience

You will bring:

• Experience supporting neurodiverse children, young people and families
• Experience within family support, education, youth work, social care or community settings
• Understanding of safeguarding, equality and inclusive practice
• Knowledge of neurodiversity and the challenges families may face
• Strong communication and relationship-building skills
• Ability to manage a varied workload and maintain accurate records
• Confidence facilitating groups, workshops or support sessions
• A warm, empathetic and values-led approach

It would strengthen your application if you have:

• NVQ Level 3 or equivalent qualification
• Accredited NVR facilitator
• Knowledge of SEND or social care legislation
• Experience supporting transitions into adulthood
• Counselling, coaching or facilitation skills
• Lived experience as a parent or carer of a neurodiverse child

Reward & Benefits

• 25 days annual leave + 8 Bank Holidays (FTE)
• Enhanced parental pay
• Employee Assistance Programme
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
• Blue Light Card scheme access
• Cycle to Work scheme
• £300 refer-a-friend bonus
• Career development pathway
• Free on-site parking
• A supportive, experienced team and management.

A bit more information: Norwood's Children and Family Services support neurodivergent children and young people and those with neurodevelopmental disabilities, and their families to live happy, confident and connected lives.

We provide a range of therapeutic, practical and emotional support, including short breaks for young people, parent educational courses, workshops and peer support groups.

Everything we do is shaped around the individual: their interests, needs and potential. Whether it's through play, support or learning, we believe every child and their families should have the chance to be themselves, have fun, and thrive as individuals and as a unit.

Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, and young people we support. This role is subject to safer recruitment checks in line with OFSTED, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.

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Disclaimer: At Norwood, we welcome applications from a diverse range of candidates. At this time, Norwood is not a UK Home Office licensed sponsor and is unable to offer visa sponsorship.