Operations Manager - Housing Management & Income Recovery

Operations Manager - Housing Management & Income Recovery

Temporary Contract

Job Details

Client: London Borough of Tower Hamlets

Service Area: Housing Options & Homelessness

Hours: 35 hours per week

Start Date: 07 September 2026

Duration: 26 weeks

Number of Roles: 1

Working Pattern

Initially 5 days in the office, then reducing to 3 days in the office subject to being able to perform the role effectively.

Location

160 Whitechapel Road

London

Tower Hamlets

E1 1BJ

PAYE Rate: £48.13 per hour

Job Overview

London Borough of Tower Hamlets is seeking an experienced Operations Manager - Housing Management & Income Recovery to lead and manage the Housing Management and Income Recovery Service.

The role will focus on effective temporary accommodation management, rental income maximisation, arrears reduction, customer service, contract and provider management, statutory compliance and service improvement.

Important - Please Read Carefully

This is a senior housing management and income recovery operations role.

Candidates must have strong experience managing temporary accommodation, housing management, income recovery, rent collection, arrears reduction and service delivery.

The role also requires staff leadership, complex case management, complaints, Ombudsman, legal challenge, contract management, provider management, performance data and service improvement experience.

Key Responsibilities

• Lead the Housing Management service
• Lead Income Recovery operations
• Manage temporary accommodation
• Maximise rental income
• Reduce arrears
• Minimise financial risk
• Manage landlords and providers
• Oversee contracts and commissioned services
• Support homelessness prevention
• Manage allocation and use of TA
• Support vulnerable households
• Lead performance management
• Drive service improvement
• Manage complex cases
• Handle complaints and Member enquiries
• Support Ombudsman investigations
• Manage legal challenges
• Lead and develop staff
• Support policy and budget work
• Use performance data and MI
• Deputise for the Head of Service

Essential Experience & Skills

• Senior housing management experience
• Temporary accommodation experience
• Income recovery experience
• Rent collection experience
• Arrears management experience
• Housing operations experience
• Staff management experience
• Provider management experience
• Contract management experience
• Complex case management
• Complaint handling experience
• Ombudsman case experience
• Legal challenge awareness
• Performance data experience
• Service improvement experience
• Strong stakeholder management

Desirable

• London borough housing experience
• Housing Options experience
• Homelessness service experience
• Head of Service deputising experience
• Accommodation procurement experience
• Private rented sector experience
• Statutory returns experience
• Policy development experience
• Organisational change experience
• TA contract management experience

Additional Information

Interview will be held on site at 160 Whitechapel Road, London, E1 1BJ.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.