Junior Delivery Manager

Junior Delivery Manager

Overview

• Reporting to: Senior Delivery Manager

• Visa sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role. Applicants should have the right to work in the UK at the time of application.

• Background checks: Due to the non-partisan nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history, right to work, media and social media.

• Tools: Contentful, HubSpot, Articulate, Notion, Asana, Linear

• You can expect to hear from us, no matter the outcome, by: 5th June 2026

• Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we'd welcome an open conversation as early as possible.

About Apolitical

Apolitical's mission is to make governments smarter for people and the planet and we reach over 40 million public servants through our partnerships with governments globally. We are the largest global network for governments, used by 500,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies.

Why we're hiring

Apolitical's portfolio of products is growing quickly. As we scale, we're building a dedicated Delivery team to ensure our internal tools, processes, and content operations are as strong as the user experiences we create. This is a new team and the person who joins will be instrumental in shaping how it works.

We're hiring a Junior Delivery Manager to own content operations across our platforms, support the coordination of delivery workstreams and help build the systems and processes that will power Apolitical's products as we scale. This role reports into the Senior Programme Delivery Manager, and you will work cross-functionally in the organisation.

The role

This is a hands-on, varied operational role. You'll spend your time uploading and managing content across platforms like Contentful and HubSpot; coordinating translation and localisation workflows; supporting delivery across courses, academies and programmes; and contributing to process improvement and automation initiatives.

You'll be one of the few people working across Learning, Product and Partnerships, making you a connector and enabler across the organisation. AI is central to how we work. You'll be expected to use AI tools confidently in your day-to-day work and to help build the AI-powered processes and tooling that will define how Apolitical delivers at scale.

Success will come from being highly detail-oriented, comfortable with context-switching, proactive and someone who takes ownership.

Key responsibilities

1. Content Operations & Platform Management (30%)

• Own day-to-day content management on Contentful, including uploading, editing, formatting, and publishing content with accuracy and consistency

• Manage and respond to internal Contentful requests from teams across the organisation

• Proofread and quality-check content for typos, formatting issues, tone and template adherence

• Troubleshoot content and platform issues, escalating where needed

• Maintain clean file structures, process documentation and internal knowledge management

2. Translation & Localisation Workflow (20%)

• Support and eventually own the end-to-end translation process, coordinating between internal stakeholders, external agencies and our localisation platform (Crowdin)

• Manage timelines, delivery expectations and handoffs across all translation stages

• Ensure quality and consistency across language experiences

• Advise on translation approach and sequencing as you develop expertise

3. Delivery Coordination & Project Support (25%)

• Support the planning and tracking of timelines across courses, academies and translations

• Coordinate with Learning Designers, Partnerships, Product, Engineering and our outsourced production partner to ensure smooth, on-time delivery

• Take meeting notes, follow up on action items and help run delivery meetings

• Manage tasks in Asana, keeping workstreams organised and stakeholders informed

• Identify risks, blockers and inconsistencies and flag or resolve them proactively

4. AI, Automation & Process Improvement (15%)

We are an AI-native organisation. This section of the role is not a nice-to-have.

• Use AI tools (including Claude) daily to support content QA, documentation, SOP creation and process improvement

• Identify repetitive manual tasks and take the initiative to design and implement automations that eliminate them

• Help build and maintain Claude Skills as we grow our AI muscle within the Delivery team

• Contribute to cross-company AI process development, helping other teams work smarter

• Stay curious: bring ideas for where AI could add value, test them and share what you learn

5. Internal Admin & Team Support (10%)

• Provide reliable administrative support to the Senior Programme Delivery Manager, including scheduling, note-taking and action tracking

• Help onboard future team members to content tooling and internal processes

• Support learner-facing operations including cohort onboarding

About you

This is a great fit if you

• Love creating detail, structure and tidy systems, from catching a rogue comma to untangling a messy file structure

• Are energised by making tools and processes work better behind the scenes

• Communicate clearly and proactively, keeping stakeholders in the loop without being chased

• Are comfortable working across different functions, from engineers to educators

• Thrive in a fast-moving, mission-driven environment where no two days are quite the same. Being able to context-switch is a must!

• Are curious about AI and automation and want to develop genuine expertise. You should be actively using AI tools already or genuinely excited to start

• Want to be part of something new;this is a growing function and there's real scope to shape it

Useful (but not required)

Highlight on your CV if you have

• Experience with CMS tools like Contentful or CRMs like HubSpot

• Experience proofreading or editing written content

• A background in operations, coordination or support in a startup, learning or public sector environment

• Familiarity with project management tools like Asana, Notion or Linear

• Awareness of Agile ways of working, even if you haven't worked in a formal Agile team before or don't have Agile qualifications

This probably isn't the right role if you

• Don't enjoy getting hands-on with tools. A big part of this role is working directly in platforms like Contentful and HubSpot

• Are sceptical about AI or prefer not to use it at work. AI is core to how this team operates, not an optional extra

• Are looking for a creative content design role. You'll refine and edit content, but not design it

• Prefer client-facing work. This is primarily an internal operational role

• Can't commit to three days per week in our London office

• Don't enjoy diving into the details - accuracy and polish are central to the work

Don't meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.