Income and Recovery Officer (adult social care)

Income & Recovery Officer (Adult Social Care) - Temporary

Reading (Hybrid Working) Full-Time Immediate Start - 4 Month Contract £14.59 PAYE / £18.00 Umbrella

About the Role

We are recruiting for an experienced Income & Recovery Officer to join a Reading-based Local Authority on a 4-month temporary assignment within the Client Finances team.

This role focuses on Adult Social Care income collection and recovery, delivering a high-quality, customer-focused service while supporting residents to manage their accounts and access financial support.

Working Arrangements

• Hybrid role - primarily home-based
• Attendance required at Civic Offices, Reading for meetings and appointments

Key Responsibilities

• Provide a high-quality customer service across multiple channels (face-to-face, telephone, email and digital)
• Support residents to understand their accounts and access appropriate advice, including:
  • Welfare benefits
  • Financial support
  • Digital inclusion services
• Manage and progress recovery of unpaid Adult Social Care invoices
• Negotiate and agree realistic and affordable repayment arrangements
• Prepare cases for legal action where necessary, in line with legislation and council policy
• Support billing and invoicing processes, ensuring accuracy and timeliness
• Assist with payment collection activities, including Direct Debit administration
• Maintain accurate and up-to-date records on council systems
• Handle sensitive information in accordance with data protection and information governance requirements

Candidate Requirements

• Previous experience in income recovery, debt collection, or revenues within a local authority setting
• Experience working with Adult Social Care finance (highly desirable)
• Strong customer service skills with the ability to communicate clearly and empathetically
• Experience managing casework and recovery processes end-to-end
• Good understanding of welfare benefits and financial support services (desirable)
• Ability to handle sensitive situations professionally and confidentially
• Strong organisational skills and attention to detail
• Comfortable working both independently and as part of a team

Why Apply?

• Opportunity to work within a local authority Adult Social Care finance team
• Flexible hybrid working arrangement
• Immediate start with competitive hourly rates
• Meaningful role supporting residents with financial solutions

If you have experience in income recovery and are confident working in a customer-focused environment, we'd love to hear from you.