Sales Team Leader

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Base salary: £35,000-£45,000 + uncapped commission

OTE: £70,000-£90,000

Location: Victoria, Central London, SW1E

Working arrangement: Office-based

Start date: ASAP

About the opportunity

Via is supporting a leading sports hospitality business to recruit a Sales Team Leader for its Central London office.

This opportunity could be an excellent next step for a Call Centre Team Leader, Contact Centre Manager, Telesales Team Leader or Outbound Sales Manager who is experienced in managing phone-based teams and driving performance against KPIs.

You don't need previous sports or hospitality experience. We're looking for someone who knows how to motivate a high-energy team, coach people on calls and create a culture where targets are consistently achieved.

You'll lead a team of New Business Executives selling premium corporate hospitality experiences around some of the world's biggest sporting events. You'll also remain commercially involved yourself, giving you significant earning potential through commission.

What you'll be doing

• Lead, motivate and develop a team of phone-based Sales Executives
• Manage daily activity, call volumes, KPIs and revenue targets
• Run team meetings, regular 1:1s and performance reviews
• Listen to calls and provide practical coaching and feedback
• Improve call quality, conversion rates and individual performance
• Set clear expectations around productivity, attendance and performance
• Identify underperformance and put effective improvement plans in place
• Recognise and develop high performers within the team
• Recruit and interview new team members
• Onboard and train new starters
• Create an energetic, positive and target-focused team environment
• Monitor pipeline, outbound activity and conversion rates
• Lead from the front by maintaining your own sales activity and pipeline
• Speak with prospective business customers and senior decision-makers
• Support team members with more challenging sales conversations
• Negotiate and close new business opportunities
• Work with senior management to improve sales processes and team performance

What we're looking for

We're particularly interested in people with leadership experience from call centres, contact centres, telesales or other high-volume phone-based environments.

You'll ideally have:

• Experience as a Call Centre Team Leader, Contact Centre Team Leader, Telesales Team Leader, Sales Team Leader or similar
• Experience managing a target-driven team
• Strong people-management and coaching skills
• Experience monitoring call volumes, activity levels, KPIs and conversion rates
• Confidence listening to calls and coaching people to improve
• Experience running 1:1s and managing individual performance
• A track record of motivating teams to achieve or exceed targets
• Confidence handling underperformance and maintaining accountability
• Strong communication and leadership skills
• A commercial and results-focused approach
• The resilience and energy to thrive in a fast-paced environment
• Confidence getting involved directly in customer and sales conversations

You don't need previous corporate hospitality experience.

We're open to candidates from call centres, contact centres, telesales, outbound sales, recruitment, collections, retention, customer acquisition and other KPI-driven environments.

You also don't need to have previously held a senior sales-management title. If you've successfully led a phone-based team and have a strong commercial mindset, we'd be interested in hearing from you.

An interest in sport or live events would be a bonus.

Why apply?

• £35,000-£45,000 base salary
• £70,000-£90,000 OTE
• Uncapped commission
• Opportunity to move from call/contact centre leadership into a commercial sales environment
• Lead and develop your own team
• Clear progression into more senior sales leadership positions
• Sell premium experiences around major sporting events
• Private BUPA health and dental insurance
• 23 days' annual leave plus bank holidays, increasing to 26 days
• Christmas office closure
• £50 per person monthly team social budget
• Perkbox membership after probation
• Pension and life assurance
• Travelcard loan and Cycle to Work scheme
• Refer-a-friend bonus of up to £500
• Long-service rewards
• One-month paid sabbatical after 10 years

If you're currently leading a call centre, contact centre or telesales team and want to take your leadership skills into a high-performance sales environment with strong earning potential, we'd like to hear from you.