Service Support Worker

We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas

Key Responsibilities

• Provide welcoming front of house services for young people, professionals and members of the public
• Provide administration support to the CEO, Operations Manager and our specific service areas
• Undertake duties to help ensure the smooth running of the organisation
• Provide services at times suitable for young people.
• Predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role
• Keeping records on our salesforce database

About You

• Helpful, friendly and has a professional approach to dealing with people.
• Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
• Motivated, proactive and flexible
• Ability to work independently and collaboratively within multi-agency teams
• Interested in working in a hands-on position in the charitable and voluntary sector

Working with Step Forward

We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.

As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.

Why Join Us

Work in a small, dedicated organisation making a difference to children and young people s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.

Other terms/benefits include:

35 hour (FTE) working week

Generous holiday allowance -28 days per year plus bank holidays (FTE)

Organisational closure for 3 days between Christmas and new years

Employer pension contribution of 5%

Access to enhanced sick leave after probation

Ongoing learning and development opportunities

Enhanced maternity/paternity/adoption leave and pay

Hybrid and remote working potential where organisational requirements allow

How to Apply

Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.