Team Manager - Registered Care Home

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Harwood Road Registered Care Home in Fulham, London

Sounds great, what will I be doing?

This is an opportunity for an experienced and passionate Manager to lead a CQC-regulated care service, ensuring the delivery of outstanding care, support, and accommodation for residents. You will have overall responsibility for service quality, regulatory compliance, operational performance, and team leadership, driving a person-centred and recovery-focused approach that empowers service users and promotes positive outcomes. Working closely with staff, stakeholders, and residents, you will maintain high standards across all CQC Key Lines of Enquiry (KLOEs), lead continuous improvement initiatives, manage risk effectively, and oversee the development and delivery of the service's annual business plan. This role is ideal for a strong leader who is committed to achieving excellence, fostering a positive culture, and delivering safe, effective, caring, responsive, and well-led services.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

For this role, we are looking for an experienced and compassionate leader with a Level 5 qualification in Health and Social Care (or equivalent) and a proven track record of managing services that support individuals with complex mental health needs. The successful candidate will have strong leadership and people management skills, with experience in recruitment, induction, supervision, performance management, and staff development, alongside the ability to motivate and empower teams to achieve positive outcomes. You will bring sound knowledge of housing management, financial and budgetary oversight, and the ability to analyse service performance, identify areas for improvement, and implement effective change. Excellent communication and relationship-building skills are essential, as the role requires close partnership working with service users, families, local authorities, healthcare professionals, and community organisations. Above all, you will demonstrate empathy, resilience, and a genuine commitment to recovery-focused practice, while championing equality, diversity, inclusion, and high-quality person-centred care.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.