General Manager

A rare opportunity has arisen for an exceptional General Manager to lead a flagship Build-to-Rent community and play a pivotal role in shaping one of London's most exciting residential destinations.This is your chance to take ownership of a large-scale, amenity-rich community where resident experience, operational excellence and commercial performance go hand in hand. Combining exceptional facilities, a thriving resident community and significant operational scope, this is far more than a traditional property management role.As the senior leader on site, you'll have overall responsibility for the success of the asset, leading a substantial team while driving performance and shaping the resident experience. You'll have the autonomy to put your own stamp on the operation and help establish the development as a benchmark for modern rental living.Key Responsibilities:

• Lead the day-to-day operation of a large-scale residential community
• Inspire, develop and manage a multidisciplinary onsite team
• Drive resident satisfaction, retention and community engagement
• Take ownership of operational performance, budgets and key business objectives
• Ensure the highest standards of customer service across all areas of the development
• Oversee service partners, contractors and supplier relationships
• Maintain full compliance with health & safety and statutory requirements
• Build strong relationships with residents, stakeholders and ownership teams
• Identify and implement operational improvements and efficiencies
• Champion a positive, service-led culture throughout the community

Your Requirements:

• Experience leading a large-scale, operationally complex residential, hospitality or mixed-use environment
• Proven success managing large-scale residential, BTR, co-living, PBSA, hospitality or mixed-use environments
• Strong leadership experience with a track record of developing high-performing teams
• Commercially minded, with responsibility for budgets, KPIs and operational performance
• Excellent stakeholder management skills and a passion for delivering exceptional resident experiences
• Experience leading large-scale residential communities through periods of growth, change or operational transformation would be advantageous