New Member Advisor

New Member Advisor

Salary: £31,500 FTE Full-time (35 hours per week) 10-month contract July 31st end

Location:mostly home working,3-4 daysa month in the London office

We are working with an independent professional body to recruit for a New Member Advisor. Working in the membership department you will be part of an existing team fielding incoming queries and assisting those that wish to join the membership.

As the New Member Advisor you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer's needs. As well as general administration support. Logging all enquiries and opportunities on the CRM system. You will proactively follow-up on enquiries and support campaigns.

To be considered you will have the following skills, knowledge, and experiences:

• Strong professional pride, committed to helping customers and delivering an excellent service
• Used to working in a routine environment
• Focused and driven and used to working to targets
• Excellent communication skills. Professional and engaging
• Confident working knowledge of MS Office (Word, Outlook, and Excel) and databases
• Customer services experience in a business context (ideally in a membership/customer service environment)
• Experience using a CRM/ EMS database
• Confident and experienced with very soft touch upselling

Closing date:10 September 2026

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.