Day Service Manager

Purpose:

The New Dawn Day Service Manager is responsible to lead, manage, and develop a safe, inclusive, and high-quality day service. The role focuses on delivering activities that promote independence, social inclusion, and well-being for service users while managing daily operations, regulatory compliance, and staff teams.

1. To coordinate and have responsibility for the overall management of the New Dawn Day Opportunities Services

2. To have overall responsibility for the line management of all staff employed within the service.

3. To review, assess and attend annual reviews and other professional meetings of service members.

4. To be responsible for the development and monitoring and the preparation of staff training plans in conjunction with the deputy managers and Tower Projects Chief Executive.

5. To be responsible for the planning and delivery of a high-quality programmes whilst maintaining standards and ensuring programmes are designed to meet the social, educational and developmental support needs of service members. You are responsible to ensure all daily activities, workshops, and support programs directly align with the Tower Project s core values and strategic aims.

6. To be responsible for all monitoring and preparation of group and individual learning plans in conjunction with the Chief Executive.

7. To undertake the assessment of potential new and existing service members that are referred to or within the day service.

Main Duties & Responsibilities:

1. To facilitate, where possible, a community-based programme that meets the individual support needs of service member s educational, social and developmental support needs, ensuring daily activities, workshops, and support programs directly align with the Tower Project s core values and strategic aims.

2. To manage, support and actively participate in the organising and delivery of a high quality service in a supportive caring environment that adheres to the Tower Project s policies and procedures.

3. To ensure the delivery of the service in consultation and partnership with Service members, Parents/ Carers, Schools/ Colleges and other relevant parties.

4. To provide and/ or receive support, advice and training as appropriate to the job role.

5. To be responsible for the overall operation of the New Dawn Day Opportunities Services for the effective and efficient use of the Services budget.

6. To develop and implement new initiatives as required.

7. To address and resolve issues in the general running of the services.

Specific Duties:

1. To maintain and develop systems for monitoring

2. To attend and contribute to Tower Project Senior staff team meetings, organise Day Service meetings and staff supervisions ensuring a smooth running of the service.

3. To initiate and/ or attend training events and appropriate external meetings according to expressed needs and demands.

4. To be responsible for the use of the building, health & safety and security of the premises and its equipment.

5. To be responsible for the preparation of timetables, activity plans, budgets, programme reports, monitoring data and other appropriate work according to the needs of the post.

6. Ensuring that administrative and financial responsibilities are conducted according to Tower Project procedures.

7. Pro-actively promote and develop inclusion and equal opportunities.

8. To liaise with and involve service member s parents/ carers, outside agencies, support staff, key workers and other partner agencies in the planning and delivery of the service.

9. To ensure that the guidelines of the relevant legislation, e.g. Care Act 2014 are implemented at all times.

10. To participate and meet regularly for supervision meetings with the Tower Projects Chief Executive.

11. Undertake other duties as appropriate to the nature of the Post.

Operations & Service Quality

Service Delivery: Design and oversee a diverse program of daily activities, workshops, and outings tailored to service user needs.

Health & Safety: Maintain the facility to high standards, ensuring compliance with fire safety, food hygiene, and risk assessments.

Compliance: Ensure the service meets all internal policies, local authority contract requirements, and statutory regulations.

Staff & Team Management

Line Management: Recruit, supervise, appraise, and support a team of support staff and deputy managers.

Workforce Planning: Manage staff levels and attendance levels for operational purposes.

Staff Development: Identify training gaps and ensure the team completes mandatory compliance and care training.

Financial & Resource Management

Budget Control: Manage the day-to-day operational budget, monitoring expenditure and optimizing resources.

Administration: Oversee accurate record-keeping, including service user files, attendance logs, and financial transactions

PERSON SPECIFICATION

DAY SERVICE MANAGER NEW DAWN

Knowledge/ Experience:

Experience of coordinating services for adults with disabilities.

Experience of assessing and supporting adults with disabilities.

To have a minimum of two years experience managing a team of staff.

Applicants must demonstrate an aptitude and willingness to work positively with adults with disabilities.

Strong knowledge of safeguarding adults, health & safety law, and risk management

Education/ Qualification:

A QCF Level 5 in Care or equivalent, or willingness to work towards such qualification.

Skills:

Ability to organise and deliver a high quality educational and social programme of activities.

Ability to work with service members who can present with a range of behaviours that can challenge

Good communication skills with parents/ carers, service members, external agencies and staff.

The ability to manage and provide a safe environment by identifying and implementing strategies/ activities to meet them.

Ability to work as part of a team.

Basic computer skills, or a willingness to undertake training as required.

To support, promote and deliver groups within the Tower Project Equal Opportunities policy.

Special Conditions:

The post holder will be expected to undertake any additional training as required.