Head of Support Services

Head of Support Services

Salary: £50,000 per annum. 35 hrs per week.
Location: Hybrid - Offices are based in London, and there is a high degree of flexibility.
Permanent.

The impact you will have
As the Head of Support Services you will lead on 121 trauma support and peer support services, ensuring these are high quality, safe, accessible and inclusive, and responsive to needs. You will lead a team of staff and volunteers, ensuring they are well trained and supported. You will promote best practice around involving people with lived experience in the design and delivery of services and a strong approach to evidencing outcomes.

Their Support Services offer emotional, practical and peer support to people with missing loved ones, as well as to young people affected by criminal exploitation and their parents or carers. They provide confidential, tailored help for anyone experiencing the trauma of missing or exploitation, offering expert guidance and opportunities to connect with others who understand what they are going through.

About You
You will need to have:

• Significant experience of leading services providing high quality, trauma-informed emotional and practical support;
• Strong team management experience with proven ability to develop staff and volunteers;
• Demonstrable experience of safeguarding children and adults at risk of harm;
• Experience of setting aims and outcome objectives / key performance indicators for services and reporting against them to key stakeholders;
• Proven ability to reach vulnerable and underserved groups to develop services which meet their needs;
• Comfortable and skilled at supporting people experiencing trauma and ambiguous loss;
• Advocacy skills and the ability to develop others in how to advocate with other agencies in support of service users;
• An understanding of the emotional impact on families of having a missing loved one;
• Knowledge of the particular risks faced by missing and exploited children and young people;
• Right to work in the UK.

What you will get in return
A friendly and supportive place to work it s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. They offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

Find out more and apply
Click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Closing date: 3rd June 2026. They reserve the right to close this vacancy early if they receive sufficient interest, so they encourage you to apply as soon as possible.
Interviews: 11th June 2026

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