Client Relations Coordinator

Primary contact for a portfolio of clients, acting as liaison, ensuring smooth operation of client accounts

Your new company

My client is looking for a proactive and client-focused individual to join their team. Acting as the primary point of contact for a portfolio of clients, you will play a vital role in ensuring their accounts run smoothly, managing metadata, analysing sales performance, resolving queries, and identifying new growth opportunities. This is a fantastic opportunity for someone who enjoys building relationships, working with data, and contributing to a fast paced, evolving environment.

Your new role

• Serve as the main point of contact for a portfolio of publishing clients
• Manage and respond to client enquiries, ensuring timely and professional resolutions
• Act as a liaison between clients and internal teams to ensure seamless delivery
• Oversee metadata, sales reporting, stock levels, and account administration
• Lead regular client meetings (virtual and in-person) to review performance and plans
• Identify and develop new business and growth opportunities within client accounts
• Collaborate with marketing teams to support campaigns and promotional activity
• Work with operational teams to resolve logistical or supply chain issues
• Support onboarding and offboarding of clients
• Continuously improve internal processes and client service delivery

What you'll need to succeed

• Experience in publishing, books, or a related industry (1-2 years preferred)
• Strong communication and relationship-building skills
• Confident managing multiple client accounts and priorities simultaneously
• Highly organised, detail oriented, and proactive
• Comfortable working with data, reporting, and systems
• Strong problem solving skills with a solutions focused mindset
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with tools like Canva or marketing platforms is desirable
• Able to adapt in a fastpaced, changing environment

What you'll get in return

• Competitive salary
• Ongoing training and development opportunities
• Free on-site parking
• Service recognition awards
• A collaborative and supportive team environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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