Night Concierge

We are currently hiring for a Night Concierge to join the team on a prestigious residential block based in SW London. This is a great opportunity to work with UHNW individuals, and would be well suited to someone with luxury residential experience, or 4-5 Hotel backgrounds.

Rota: 4on 4off, 7pm to 7am

Salary: £31,000 per annum

Key Responsibilities

• Providing a professional and welcoming front-of-house service to residents, guests and visitors.
• Managing a busy reception/concierge desk throughout the night.
• Handling resident enquiries and resolving issues efficiently and professionally.
• Monitoring building security, access control and CCTV.
• Carrying out regular patrols of the development and communal areas.
• Managing keys, parcels and deliveries in line with site procedures.
• Responding appropriately to emergencies, incidents and maintenance issues.
• Liaising with contractors, security and other onsite teams when required.
• Maintaining accurate incident reports, shift logs and handovers.
• Ensuring reception and communal areas remain presentable and secure.
• Supporting the wider onsite team to maintain a high standard of resident service.

About You

• Previous Concierge, Front of House or residential property experience is essential.
• Experience working within a large, busy or fast-paced residential development is highly desirable.
• Confident managing a high volume of residents, visitors and enquiries.
• Strong customer service and communication skills.
• Professional, well-presented and approachable.
• Calm and confident when dealing with difficult situations or emergencies.
• Good attention to detail and able to follow procedures accurately.
• Comfortable working independently throughout the night.
• Good IT skills and confident using email, building management systems and Microsoft Office.
• Reliable, punctual and able to commit to a permanent 4 on / 4 off night shift pattern.

If you have not heard from us within two weeks of your application, unfortunately you have not been shortlisted on this occasion.