IT Support Engineer

2nd Line IT Support Engineer

Location: Remote, occasional travel to central London offices (approximately once a week but rarely required)

Rate: Up to £210 per day, inside IR35

We're recruiting for a brilliant UK charity who are looking for an experienced 2nd Line IT Support Engineer to join the team on a contract basis. Initially for 3 months, the contract could be extended and/or made permanent thereafter.

Whilst overseeing and with the support of their 1 st Line Support Technician and reporting into the IT Lead, the role will provide day-to-day 2nd line support across a Microsoft-based environment, including:

• Windows 10/11 support and troubleshooting
• Active Directory administration
• Microsoft Teams, Outlook and Office 365 support
• Laptop, desktop and peripheral support
• VPN and basic networking troubleshooting
• User account, access and permissions support
• Incident and request management via an ITSM system

We're looking for a proactive and energetic 2nd line IT support engineer with great communication skills, strong troubleshooting skills and good knowledge of Microsoft technologies.