Customer Care Assistant

Customer Care Assistant

Harlow £24,500 Hybrid Working (3 Days Office / 2 Days Home)

Looking for your first step into an office-based career?

This is a fantastic opportunity for someone with customer service experience to join a successful organisation offering full training, hybrid working and excellent benefits.

As a Customer Care Assistant, you will support customers by phone and live chat, helping with enquiries, resolving issues and ensuring a great customer experience.

What's in it for you?

• Hybrid working
• 25 days holiday plus bank holidays
• Private Medical Insurance
• Enhanced pension scheme
• Death in Service benefit
• Charity volunteering day
• Additional employee benefits

What you'll be doing

• Handling customer enquiries via phone and live chat
• Resolving queries and escalating when needed
• Updating customer records
• Providing information and support to customers, contractors and suppliers
• Maintaining accurate records on internal systems

What we're looking for

• Previous customer service experience
• Confident communication skills
• Good attention to detail
• Basic Microsoft Office and IT skills
• Positive, professional attitude

Perfect for someone looking to move from retail, hospitality or customer service into a professional office environment.

Apply today to start building your long-term career.