Sales Advisor

Our client is looking for a confident and customer-focusedSales Advisorto join their growing team.

This is a varied role combining telesales, customer service, lead management and sales administration, with responsibility for managing customer enquiries from the initial point of contact through to booking demonstrations and progressing sales opportunities.

You will be the first point of contact for many customers, so you'll play an important role in delivering a professional, responsive and friendly customer experience.

What's on Offer?

• Basic Salary £30,000 - £40,000
• Lucrative Commission Structure
• Opportunity to join a growing organisation
• Varied role combining sales and customer service
• Supportive team environment
• Opportunity for career development and progression
• Office based Monday - Friday 9am-5pm

Key Responsibilities

• Respond to sales enquiries via telephone, email, SMS, WhatsApp, social media and other communication channels
• Make outbound calls to prospective customers who have requested information or expressed an interest
• Carry out outbound campaigns to existing customers to identify upselling opportunities
• Build strong relationships with customers by understanding their requirements and providing suitable product advice
• Answer customer queries and provide accurate product information
• Send brochures, quotations and relevant information to prospective customers
• Proactively follow up enquiries and progress opportunities through the sales journey
• Manage incoming sales leads and ensure enquiries are followed up promptly
• Maintain accurate customer records and update the CRM system
• Record customer interactions, sales activity and progress
• Monitor sales pipelines and support the achievement of sales targets
• Arrange and coordinate product demonstrations with customers and field-based sales representatives
• Keep demonstration appointments and sales diaries organised
• Occasionally conduct product demonstrations, including setting up equipment, explaining features and answering customer questions
• Liaise with service, repairs and logistics teams to ensure customer enquiries are directed appropriately
• Provide a consistently high standard of customer service throughout the customer journey
• Work closely with the wider sales team to maximise sales and demonstration opportunities
• Support marketing activities and wider business initiatives where required

About You

The successful candidate will be:

• Confident and professional on the telephone
• An excellent communicator with strong interpersonal skills
• Comfortable working in a sales-focused environment
• Naturally personable and able to build rapport quickly with customers
• Organised with excellent attention to detail
• Able to manage multiple enquiries and priorities effectively
• Confident using CRM systems and digital communication platforms
• Positive, approachable and solution-focused
• Comfortable working independently while also being a strong team player

Experience

Previous experience within telesales, sales, account management or another customer-facing environment would be highly advantageous.

Experience using CRM systems, managing sales enquiries, arranging appointments or demonstrating products would also be beneficial.