Supporter Services Assistant

Supporter Services Assistant

Up to £25k pro-rata £14,285.71 for 20 hours per week, plus 8% employer pension contribution
Part-time (20 hours per week, Wednesday - Friday)
Hybrid 1 day per week in Godalming, Surrey
Permanent role

Are you passionate about animal welfare and love delivering excellent customer service? Do you take pride in your attention to detail and enjoy working with systems and processes? Are you looking for flexibility in your work life? If so, we d love to hear from you.

At the League Against Cruel Sports, we re working towards a kinder society where animals are no longer persecuted in the name of sport . We re looking for two Supporter Services Assistants to join our friendly and committed Fundraising team.

This is a vital role that supports our incredible supporters whether they re making a donation, updating their details or asking about our campaigns. You'll be the first point of contact for many of them, helping to deliver a warm, professional and efficient experience by phone, email and post.

You'll also support the team with accurate data entry, payment processing and the day-to-day running of our supporter database, helping to ensure every gift and action is recorded and acknowledged appropriately.

Our motto is dialogue, not monologue we value every conversation with our supporters, and you'll be instrumental in making sure they feel heard, appreciated and part of our movement.

Key responsibilities:

Responding to supporter enquiries by phone, email and post

Processing donations and setting up direct debits

Maintaining and updating supporter records using our CRM systems

Sending thank you letters and supporter communications

Supporting data imports, exports and database hygiene

Handling supporter complaints with care and professionalism

What we re looking for:

Experience in customer or supporter care

Excellent written and verbal communication skills

Confidence using databases and Microsoft Office

Strong attention to detail and a high level of accuracy

Empathy for supporters and a commitment to our cause

A calm, friendly and solutions-focused approach

Experience with Raiser s Edge or similar CRM systems is helpful, but not essential we ll provide full training.

Why join us?

You ll be joining a values-driven charity with a long and proud history of campaigning, protecting wildlife and exposing cruelty.

We offer a flexible, supportive working environment with 28 days of annual leave pro rata (in addition to the public holidays and rising with service) and flexible working arrangements.

Additionally, our benefits package includes a generous employer contribution of eight percent towards your pension scheme and discounts on shopping, electronics, hospitality and leisure.

Most importantly, working at the League gives you the opportunity to make a real difference for animals. Find out more about working at the League.

The League Against Cruel Sports is committed to inclusivity and diversity, and we welcome candidates from all backgrounds to apply.

Ready to make a real difference? Don't wait - apply now! We're looking to fill these positions quickly and will be reviewing applications on a rolling basis. To apply, please submit your CV and a covering letter. Together, we can redefine what is acceptable and create a better world for animals.