Senior Software Support Engineer


Company 

VIQU IT Recruitment

Location 

Milton Keynes

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£50,000 - £55,000 Per Annum

Job Requirements/Description

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development.

Duties of the Senior Software Support Engineer:

  • Own complex 3 line software incidents end-to-end.
  • Utilise 3 line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET).
  • Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring.
  • Mentor 2nd line colleagues upskill and improve the wider support function over time.

Experienced required for the Senior Software Support Engineer:

  • Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment
  • Strong SQL and T-SQL stored procedures, complex queries, performance tuning.
  • Hands-on experience with Microsoft SQL Server and Azure in production.
  • Some .NET/C# experience to read and debug code.
  • The ability to communicate clearly and speak directly to customers to identify issues.

Senior Software Support Engineer

Up to £55,000 per annum plus bonus

Milton Keynes, 4 days a week on site

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the

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Company 

VIQU IT Recruitment

Location 

Milton Keynes

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

£50,000 - £55,000 Per Annum

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