Health Coordinator
Company
WSUP - Woolwich Service Users Project
Location
London
Employment Hours
Full Time
Employment Type
Permanent
Salary
Job Requirements/Description
About WSUP
Woolwich Service Users Project is a charity based in central Woolwich, supporting people experiencing homelessness, poverty, poor mental health, addiction, social isolation and multiple disadvantage. WSUP provides a welcoming, non-judgemental, open-access community space where guests can access practical support, health and wellbeing services, specialist advice, and trusted relationships.
Our work is rooted in lived experience, dignity and relational support. We meet people where they are, offering both immediate relief and pathways into longer-term stability, recovery and community connection. WSUP works closely with local and national partners across health, housing, recovery, advice and community wellbeing to reduce health inequalities and improve outcomes for people who often face barriers to mainstream services.
Purpose of the Role
The Health Coordinator will lead and develop WSUP's health coordination offer, ensuring that guests can access timely, appropriate and compassionate support around physical health, mental health, addiction, sexual health, primary care, housing-related health needs and wider wellbeing.
The postholder will provide structured triage, one-to-one support, casework, referrals and follow-up for guests experiencing complex needs. A key part of the role will be helping people who are not currently engaged with statutory or mainstream services to reconnect with healthcare, housing, welfare and specialist support.
The Health Coordinator will also play a key role in developing and overseeing WSUP's women's service provision, including Women's Wednesday. This will include coordinating health and wellbeing support, strengthening referral pathways for women, supporting peer-led activity, promoting safety and inclusion, and ensuring the service responds to the needs of women experiencing homelessness, domestic abuse, poor mental health, addiction, temporary accommodation, poverty, social isolation or resettlement barriers.
The postholder will also support female residents linked to women's accommodation and community-based support pathways in Greenwich, helping them access WSUP's trusted community hub, women-only provision, health coordination, practical support, peer connection and specialist referrals at a pace that feels safe and appropriate.
Key Responsibilities
1. Health Coordination and Casework
Provide a welcoming, trauma-informed and non-judgemental first point of contact for guests seeking health and wellbeing support.
Carry out structured triage conversations to identify health, housing, safety, safeguarding, mental health, addiction, income, resettlement and practical support needs.
Support guests to register with GPs, attend appointments, understand health information and navigate primary care services.
Coordinate access to health interventions delivered through WSUP and partner agencies, including Hepatitis C testing, TB screening, dental support, eye care, sexual health services, mental health outreach and addiction recovery pathways.
Support guests to access sexual health testing and referrals, mental health referrals, substance misuse support, welfare advice navigation and warm referrals into appropriate specialist services.
Make appropriate referrals to statutory, voluntary and specialist services, including housing, mental health, substance misuse, domestic abuse, welfare advice, safeguarding and emergency support.
Maintain regular follow-up with guests who may miss appointments, disengage or require repeated encouragement to access support.
Maintain accurate, confidential and GDPR-compliant records using WSUP's case management systems.
2. Development of Women's Service Provision
Lead the development and day-to-day oversight of WSUP's women's service provision, including Women's Wednesday.
Ensure Women's Wednesday provides a safe, welcoming, women-only, low-barrier community support space offering peer support, health coordination, wellbeing activities, welfare advice and community connection.
Work with women using WSUP services to co-produce activities and shape the ongoing development of the women's programme.
Identify and respond to the specific needs of women experiencing homelessness, domestic abuse, unsafe housing, temporary accommodation, poor mental health, substance misuse, poverty, trauma, isolation or resettlement barriers.
Develop clear pathways into specialist support for women, including domestic abuse services, sexual health services, mental health support, substance misuse services, housing advice, welfare advice, safeguarding provision and emergency support.
Provide a trusted community hub for women who may not yet feel ready to engage with formal casework or statutory services.
Help women reduce isolation, build confidence, sustain community connections and gradually move towards more formal support where appropriate.
Monitor attendance, outcomes, feedback and emerging needs within the women's service and report learning to WSUP's leadership team.
Promote a psychologically safer environment for women who may have experienced trauma, stigma, exploitation, violence, exclusion or previous negative experiences of services.
3. Partnership Working
Build and maintain effective working relationships with local health, housing, recovery, advice, mental health, domestic abuse, women's services and community partners.
Act as a key link between WSUP guests and external services, helping partners deliver support in a trusted community setting.
Support partner clinics, drop-ins and outreach sessions hosted at WSUP.
Coordinate warm referrals into specialist services and follow up with guests and partners where appropriate.
Attend relevant meetings, case discussions and multi-agency forums where appropriate.
Represent WSUP professionally and promote the organisation's relational, dignity-led and trauma-informed approach.
Identify gaps in provision and work with WSUP leadership to develop new partnerships that respond to guest needs, including the needs of women accessing WSUP's women-only provision.
4. Peer Support and Co-production
Work alongside volunteers with lived experience to provide safe, relational and purposeful support.
Help ensure peer volunteers understand safeguarding, boundaries, confidentiality, lone-working and referral procedures.
Contribute to volunteer briefings, debriefs and reflective practice where relevant.
Support quarterly co-production sessions with women using WSUP's provision, enabling them to shape activities, share feedback and identify gaps in support.
Ensure feedback from guests and women using the service informs programme development, partnership working and service improvement.
Promote lived experience as a valued part of WSUP's approach while ensuring appropriate support, supervision and boundaries are in place.
5. Monitoring, Evaluation and Reporting
Record triage, referrals, casework activity, attendance, outcomes and follow-up actions accurately.
Monitor attendance, health and welfare triage, referrals, partner services accessed, peer-support activity, safeguarding concerns, guest feedback and outcomes.
Collect feedback from guests, including women using Women's Wednesday, to inform service development.
Contribute to internal reporting, case studies, impact evidence and partnership updates.
Use data and lived experience feedback to identify trends, unmet needs and service improvement opportunities.
Support WSUP's Community Pulse approach by ensuring guest voice and co-production are embedded in health and women's service development.
Person Specification
Essential Experience
Experience of working with people facing homelessness, rough sleeping, poverty, mental health challenges, addiction, trauma, domestic abuse, migration issues, social exclusion or multiple disadvantage.
Experience of providing one-to-one support, triage, casework, advocacy, signposting or referral support.
Experience of working with health, housing, mental health, substance misuse, domestic abuse, welfare or community support services.
Experience of managing risk, safeguarding concerns and sensitive personal information.
Experience of working in a person-centred, strengths-based and non-judgemental way.
Experience of supporting or developing services for women, particularly women affected by trauma, homelessness, domestic abuse, poor mental health or complex needs.
Experience of working with volunteers, peer supporters or people with lived experience is desirable but not essential.
Essential Knowledge and Skills
Good understanding of health inequalities and the barriers faced by people experiencing homelessness or multiple disadvantage.
Ability to build trust with people who may have had poor experiences of statutory or mainstream services.
Strong communication, listening and interpersonal skills.
Ability to work calmly and confidently with people in distress or crisis.
Good understanding of safeguarding adults, confidentiality, professional boundaries and GDPR.
Ability to coordinate referrals and liaise effectively with external agencies.
Good organisational skills, including the ability to manage competing priorities and maintain accurate records.
Commitment to equality, diversity, inclusion and anti-discriminatory practice.
. click apply for full job details
Woolwich Service Users Project is a charity based in central Woolwich, supporting people experiencing homelessness, poverty, poor mental health, addiction, social isolation and multiple disadvantage. WSUP provides a welcoming, non-judgemental, open-access community space where guests can access practical support, health and wellbeing services, specialist advice, and trusted relationships.
Our work is rooted in lived experience, dignity and relational support. We meet people where they are, offering both immediate relief and pathways into longer-term stability, recovery and community connection. WSUP works closely with local and national partners across health, housing, recovery, advice and community wellbeing to reduce health inequalities and improve outcomes for people who often face barriers to mainstream services.
Purpose of the Role
The Health Coordinator will lead and develop WSUP's health coordination offer, ensuring that guests can access timely, appropriate and compassionate support around physical health, mental health, addiction, sexual health, primary care, housing-related health needs and wider wellbeing.
The postholder will provide structured triage, one-to-one support, casework, referrals and follow-up for guests experiencing complex needs. A key part of the role will be helping people who are not currently engaged with statutory or mainstream services to reconnect with healthcare, housing, welfare and specialist support.
The Health Coordinator will also play a key role in developing and overseeing WSUP's women's service provision, including Women's Wednesday. This will include coordinating health and wellbeing support, strengthening referral pathways for women, supporting peer-led activity, promoting safety and inclusion, and ensuring the service responds to the needs of women experiencing homelessness, domestic abuse, poor mental health, addiction, temporary accommodation, poverty, social isolation or resettlement barriers.
The postholder will also support female residents linked to women's accommodation and community-based support pathways in Greenwich, helping them access WSUP's trusted community hub, women-only provision, health coordination, practical support, peer connection and specialist referrals at a pace that feels safe and appropriate.
Key Responsibilities
1. Health Coordination and Casework
Provide a welcoming, trauma-informed and non-judgemental first point of contact for guests seeking health and wellbeing support.
Carry out structured triage conversations to identify health, housing, safety, safeguarding, mental health, addiction, income, resettlement and practical support needs.
Support guests to register with GPs, attend appointments, understand health information and navigate primary care services.
Coordinate access to health interventions delivered through WSUP and partner agencies, including Hepatitis C testing, TB screening, dental support, eye care, sexual health services, mental health outreach and addiction recovery pathways.
Support guests to access sexual health testing and referrals, mental health referrals, substance misuse support, welfare advice navigation and warm referrals into appropriate specialist services.
Make appropriate referrals to statutory, voluntary and specialist services, including housing, mental health, substance misuse, domestic abuse, welfare advice, safeguarding and emergency support.
Maintain regular follow-up with guests who may miss appointments, disengage or require repeated encouragement to access support.
Maintain accurate, confidential and GDPR-compliant records using WSUP's case management systems.
2. Development of Women's Service Provision
Lead the development and day-to-day oversight of WSUP's women's service provision, including Women's Wednesday.
Ensure Women's Wednesday provides a safe, welcoming, women-only, low-barrier community support space offering peer support, health coordination, wellbeing activities, welfare advice and community connection.
Work with women using WSUP services to co-produce activities and shape the ongoing development of the women's programme.
Identify and respond to the specific needs of women experiencing homelessness, domestic abuse, unsafe housing, temporary accommodation, poor mental health, substance misuse, poverty, trauma, isolation or resettlement barriers.
Develop clear pathways into specialist support for women, including domestic abuse services, sexual health services, mental health support, substance misuse services, housing advice, welfare advice, safeguarding provision and emergency support.
Provide a trusted community hub for women who may not yet feel ready to engage with formal casework or statutory services.
Help women reduce isolation, build confidence, sustain community connections and gradually move towards more formal support where appropriate.
Monitor attendance, outcomes, feedback and emerging needs within the women's service and report learning to WSUP's leadership team.
Promote a psychologically safer environment for women who may have experienced trauma, stigma, exploitation, violence, exclusion or previous negative experiences of services.
3. Partnership Working
Build and maintain effective working relationships with local health, housing, recovery, advice, mental health, domestic abuse, women's services and community partners.
Act as a key link between WSUP guests and external services, helping partners deliver support in a trusted community setting.
Support partner clinics, drop-ins and outreach sessions hosted at WSUP.
Coordinate warm referrals into specialist services and follow up with guests and partners where appropriate.
Attend relevant meetings, case discussions and multi-agency forums where appropriate.
Represent WSUP professionally and promote the organisation's relational, dignity-led and trauma-informed approach.
Identify gaps in provision and work with WSUP leadership to develop new partnerships that respond to guest needs, including the needs of women accessing WSUP's women-only provision.
4. Peer Support and Co-production
Work alongside volunteers with lived experience to provide safe, relational and purposeful support.
Help ensure peer volunteers understand safeguarding, boundaries, confidentiality, lone-working and referral procedures.
Contribute to volunteer briefings, debriefs and reflective practice where relevant.
Support quarterly co-production sessions with women using WSUP's provision, enabling them to shape activities, share feedback and identify gaps in support.
Ensure feedback from guests and women using the service informs programme development, partnership working and service improvement.
Promote lived experience as a valued part of WSUP's approach while ensuring appropriate support, supervision and boundaries are in place.
5. Monitoring, Evaluation and Reporting
Record triage, referrals, casework activity, attendance, outcomes and follow-up actions accurately.
Monitor attendance, health and welfare triage, referrals, partner services accessed, peer-support activity, safeguarding concerns, guest feedback and outcomes.
Collect feedback from guests, including women using Women's Wednesday, to inform service development.
Contribute to internal reporting, case studies, impact evidence and partnership updates.
Use data and lived experience feedback to identify trends, unmet needs and service improvement opportunities.
Support WSUP's Community Pulse approach by ensuring guest voice and co-production are embedded in health and women's service development.
Person Specification
Essential Experience
Experience of working with people facing homelessness, rough sleeping, poverty, mental health challenges, addiction, trauma, domestic abuse, migration issues, social exclusion or multiple disadvantage.
Experience of providing one-to-one support, triage, casework, advocacy, signposting or referral support.
Experience of working with health, housing, mental health, substance misuse, domestic abuse, welfare or community support services.
Experience of managing risk, safeguarding concerns and sensitive personal information.
Experience of working in a person-centred, strengths-based and non-judgemental way.
Experience of supporting or developing services for women, particularly women affected by trauma, homelessness, domestic abuse, poor mental health or complex needs.
Experience of working with volunteers, peer supporters or people with lived experience is desirable but not essential.
Essential Knowledge and Skills
Good understanding of health inequalities and the barriers faced by people experiencing homelessness or multiple disadvantage.
Ability to build trust with people who may have had poor experiences of statutory or mainstream services.
Strong communication, listening and interpersonal skills.
Ability to work calmly and confidently with people in distress or crisis.
Good understanding of safeguarding adults, confidentiality, professional boundaries and GDPR.
Ability to coordinate referrals and liaise effectively with external agencies.
Good organisational skills, including the ability to manage competing priorities and maintain accurate records.
Commitment to equality, diversity, inclusion and anti-discriminatory practice.
. click apply for full job details
Company
WSUP - Woolwich Service Users Project
Location
London
Employment Hours
Full Time
Employment Type
Permanent
Salary