Content Coordinator

Content Coordinator - National Charity
Salary: £30,000 to £33,000 per annum
Hours: 35 hours per week. Some out of office hours work will be required
Location: South West London with a high degree of flexibility available.
Contract: Permanent

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.

About the Content Coordinator

The Content Coordinator will play a key role in developing engaging, audience-led content across Missing People's owned communications channels. Working as part of our award-winning Marketing and Communications Team, you will help bring our services, stories and campaigns to life across our website, social media, email marketing and other digital platforms. You will work with colleagues, volunteers, content creators and people with lived experience of missing to create accessible, impactful content that grows awareness, supports engagement and helps more people find the information and support they need.

The impact you will have

Your work will help missing children, adults and families affected by disappearance to access trusted information, support and services when they need them most. By creating compelling website, social media, video and e-newsletter content, you will increase understanding of the issue of missing, strengthen Missing People's profile and help grow the communities of supporters who make our work possible. You will also help ensure our online spaces are managed safely, our communications are coordinated and consistent, and our content reflects the voices and needs of those we support.

About you

You will be highly organised, enjoy working with systems and data, and take pride in delivering accurate, high-quality work. You will find full details of what we are looking for in the attached job description, and key requirements are:

Experience:

• Significant experience of planning and creating innovative and inspiring content that shares and amplifies the voices and experiences of service users or customers - from briefing, insight and planning to creation and delivery.
• Experience of writing SEO, AIO GEO and AEO and user experienced informed website content.
• Experience of developing and managing content plans.
• Experience in planning and creating engaging social media content shaped by insight (video for social, images, blog posts, storytelling, live video), following brand style and tone of voice;
• Experience of creating and editing short-form video content for social media platforms.
• Experience of confidently and collaboratively managing a range of stakeholders including internal colleagues and external contacts.

Skills and Knowledge:

• A solid understanding of the social media landscape, emerging channels and trends.
• Exceptional ability to create and tailor content to different audiences and platforms, including a variety of mediums such as written, visual and video;
• Strong copywriting and editing skills
• Ability to take complex information and turn it into accessible communications for the wider public;
• Creative ability for storytelling through words, images and design.
• A good understanding of managing online communities safely.

Right to work in the UK.

What you will get in return

Missing People is a friendly and supportive place to work - it's a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

Find out more and apply

If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 13th September 2026 We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.
Interviews: 23rd or 24th September 2026 (TBC).
Start date: As soon as possible.

REF-230693