2nd Line Support Engineer

2nd Line IT Support Engineer

Hybrid / Office-Based Competitive Salary

We're sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base.

Role Overview

• Resolve escalated IT issues across desktop, cloud, and infrastructure
• Support Microsoft 365, Active Directory, and networking environments
• Troubleshoot hardware, software, and connectivity issues
• Collaborate with 1st and 3rd line teams
• Maintain documentation and deliver excellent customer service

Requirements

• 3+ years IT support experience (incl. 2nd line)
• Strong knowledge of Windows, Microsoft 365, and basic networking
• Experience with Azure, ITSM tools, and remote support
• Strong problem-solving and communication skillsWhat's Offered
• Exposure to latest cloud technologies
• Training and career development
• Supportive, fast-paced environment

Please get in touch as soon as possible as interviews are happening next week!