Regulatory and Quality Assurance Administrator

Regulatory and Quality Assurance Administrator

We are seeking an organised administrator to support regulatory reviews, quality assurance processes and high professional standards.

Position: Regulatory and Quality Assurance Administrator
Location: London/Hybrid, with monthly attendance at the London office
Salary: £31,000 per annum
Hours: Full-time, 35 hours per week
Contract: Permanent
Closing Date: 9am, Thursday 24 September 2026
Interview Date: Tuesday 29 September 2026 in London

About the Role

This is a varied and rewarding opportunity to join a regulation and quality assurance team responsible for supporting professional standards, regulatory processes and public protection.

You will coordinate organisational reviews and member reaccreditation processes, ensuring activities are scheduled effectively, deadlines are monitored and accurate records are maintained. You will work with members, organisations, assessors, volunteers and colleagues, providing professional and responsive administrative support.

Key responsibilities include:

• Providing administrative support for audit and quality assurance processes
• Coordinating organisational member reviews and reaccreditation activities
• Managing enquiries from members and organisations by telephone and email
• Monitoring progress, following up actions and maintaining accurate documentation
• Administering applications for professional certification
• Supporting committees and working groups through agenda preparation, minute-taking and meeting coordination
• Helping to organise online and in-person meetings and events
• Contributing to projects and wider organisational initiatives

About You

You will have strong administrative and organisational skills, with the ability to manage several activities simultaneously while maintaining accuracy and meeting deadlines.

You will be a confident communicator who can build positive working relationships with a wide range of stakeholders. You will be comfortable handling sensitive and confidential information, working independently and identifying when an issue needs to be escalated.

You will also have:

• Experience of delivering high-quality customer or member support
• Excellent attention to detail and record-keeping skills
• Experience coordinating activities involving multiple stakeholders
• Strong digital skills, including proficiency in Microsoft 365
• A proactive, reliable and adaptable approach
• A commitment to equality, diversity and inclusive working practices

Experience within a membership body, professional association, regulator or similar organisation would be advantageous. Knowledge of accreditation, audit, compliance, psychotherapy, counselling or the wider mental health sector would also be welcomed.

About the Organisation

You will be joining a leading professional body for psychotherapists and psychotherapeutic counsellors, representing training organisations and more than 12,000 members.

The organisation works to protect the public, maintain high professional standards and promote education, research and access to psychotherapy and psychotherapeutic counselling.

Benefits include 25 days' annual leave plus bank holidays, additional leave during the December office closure, an 8% employer pension contribution, flexible and hybrid working, occupational sick pay, enhanced maternity leave, learning and development opportunities and confidential wellbeing support.

Please note that the organisation is unable to provide visa sponsorship.

Other roles you may have experience of could include Regulatory Administrator, Quality Assurance Administrator, Accreditation Administrator, Membership Administrator, Compliance Administrator, Governance Administrator, Certification Administrator or Quality Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.