Maintenance Officer

About Your Place

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

Support Customer Services with planned room health & safety checks.docx.pdf)

Provide first-line response to reactive maintenance, cleaning and repairs

Carry out minor building repairs including decorating, plumbing and fabric repairs

Check plant rooms and boilers for leaks and general condition

Ensure equipment is well maintained and safely stored

Ensure portable electrical appliances are tested as required

Use hand and power tools safely and effectively

Assist with inspections of grounds, buildings and facilities

Undertake general janitorial and porterage duties

Maintain accurate digital documentation and records

Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

Ensure Health & Safety procedures are consistently implemented

Contribute to risk assessments and implement actions

Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

Proactively identify and report hazards across properties

Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

Engage with residents in a respectful, trauma-informed and non-judgmental way

Work within occupied properties with sensitivity and awareness of resident circumstances

Build positive, professional relationships while maintaining clear boundaries

Remain calm and professional when dealing with distressed or challenging individuals

Report safeguarding concerns appropriately and follow organisational procedures

Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

Proactively walk communal areas and report maintenance, safety or cleaning issues

Monitor and action tasks through internal systems in a timely manner

Ensure all duties align with organisational policies and performance standards

Undertake other duties within the scope of the role as required

IMPORTANT INFORMATION

This is not a standard maintenance role and involves working in environments affected by complex social issues

Properties may at times be in poor condition due to resident circumstances

You may encounter behaviours linked to mental health challenges, trauma, or substance use

The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

Experience of risk assessment or a health & safety qualification

Experience of building cleaning and maintenance, handyperson or caretaking duties.

Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

Building trade or health & safety/facilities management qualification

Skills & knowledge

Good understanding of health and safety requirements within a building environment

Good communication skills

Good IT and systems skills

Abilities

Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

Ability to manage own work load effectively and under pressure

Ability to accurately input information on a database or information systems

Personal qualities

Confidence to challenge where necessary in relation to property / security matters

Diplomatic and tactful

Patient and tolerant

Self-motivated and enthusiastic

Honesty, reliability and punctuality

Good interpersonal skills

Desirable criteria

Full driving licence

Before starting this position, you ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.