Desktop Engineer

Desktop Support Engineer - (Mac Focused)

Location: London - 5 days onsite
Contract: 3 months
IR35: Inside IR35
Start: ASAP

We are currently looking for a Desktop Support Engineer with a strong Mac focus to join our customer's IT team in London on an initial 3-month contract.

This is a great opportunity for a technically capable Desktop Support Engineer who has a good foundation in IT support, strong Mac experience and, importantly, excellent people skills.

The Role

You will provide day-to-day desktop support to approximately 150 users, acting as a key point of contact for IT support within the London office.

Technical Environment

The customer operates a predominantly Apple environment:

• 90% Mac / 10% Windows
• macOS and Apple hardware
• Microsoft Entra ID - desirable
• Cisco - desirable
• IT ticketing/service management systems
• User access management
• Hardware provisioning and support

The role will include:

• Providing day-to-day desktop support, with a strong focus on Mac/macOS
• Managing and resolving tickets through the IT ticketing system
• Providing face-to-face and walk-up support
• Managing user access and permissions
• Setting up new users and equipment
• Supporting onboarding and offboarding
• Preparing, configuring and troubleshooting laptops and other hardware
• Dealing with general IT requests and user issues
• Troubleshooting Mac and Windows devices
• Maintaining accurate ticket updates and documentation
• Providing a friendly, professional and responsive service to users
• Supporting senior stakeholders and VIP users when required

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on IT Recruitment