215 Jobs Found
Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use ...
Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use ...
VACANCY: Desktop Support Engineer Job Type: Permanent Location: Dublin (Hybrid) Hours: -37.5 Hours per week.Out of hours work may be required. About usTeleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the pla...
Reporting/Business AnalystResponsibilities to include but not be limited to the followingConduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection processProduce and deliver tracking and reporting for key KPI/SLA’s in the businessDesign key dashboards and scorec...
Operational SMEIs considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations. Responsibilities to include but not be limited the followingCoach and mentor new hire ‘Agents’ during nesting phase on the floorP...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...
Job Title: Lean Six Sigma Digital Transformation (LSDT) LeaderDepartment: OperationsManagement Responsibility for: NATravel Required: Yes / InfrequentReports to: Sr Director of OperationsLocation: TP Office in East Point Business Park - Dublin, 5 days a week Onsite roleContract Type: Full Time - PermanentGrade: TBC Job Summary / OverviewThe Lean Si...
Operational SMESalary - €44,351 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900...
Operational SMESalary - €44,351 Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.40 hours per week should be able to commit to a 24/7 Operational opening hours (Current working rotation is 090...
Quality & Policy Expert Responsibilities to include but not be limited the followingPartner with Client internal teams to ensure that decisions made by Vendor’s content moderation staff are being regularly audited for accuracy and that performance feedback is being shared with the responsible teamsSupport every aspect of internal audit quality fro...